|
To report a fault and raise a trouble ticket |
0508 735 328
(From New Zealand)
1-800 147 850
(From Australia)
+64 9 919 8471
(From Other Countries) |
TelstraClear Customer Help Premium Support |
365 days 24 hours |
|
To obtain a status update on a trouble ticket |
0508 735 328
(From New Zealand)
1-800 147 850
(From Australia)
+64 9 919 8471
(From Other Countries) |
TelstraClear Customer Help Premium Support |
365 days 24 hours |
|
Note: Please be prepared to provide the following information:
• your name and account number;
• a full description of the fault, including impact on your business;
• contact details for the individual to be advised of progress/resolution;
• arrangements for accessing the affected site (if required).
• if available - TCL circuit ID. |
